Review of September 2016 Tour of Singota Solutions

A comment from Theresa Smith who attended the September 2016 Tour of Singota Solutions:

“The Sept 13 Indy ASQ meeting was excellent. We toured Singota Solutions, whose primary business is offering outsourcing partnerships to the pharmaceutical and life science industries. It was fascinating to witness their labs, storage warehouses, and testing capabilities. The Singota team was nice, answering all questions and demonstrating strong competencies. This was definitely worth the drive to Bloomington!”

We love hearing feedback from those who attend our tours and dinner events! Your feedback helps us to improve our future offerings to you!

Spring 2013 Voice of the Customer Survey Results

In May, Section 0903 conducted its Spring 2013 Voice of the Customer survey. Survey results are now available for viewing.

Survey results are being made available in two forms:

  • Click here for a summary of key results in the form of a 17 page slide show.
  • Click here for a detailed statistical summary of the survey results including considerable additional detail on respondents attitudes toward various section activities.

On the four principal metrics of section success:

  • 67% of respondents were either ‘Satisfied’ or ‘Very Satisfied’ with the section overall.
  • 81.9% of respondents were either ‘Likely’ or ‘Very Likely’ to renew their membership.
  • 78.3% of respondents were either ‘Likely’ or ‘Very Likely’ to recommend the section to a colleague.
  • 45.3% of respondents said the section provided either ‘High’ or ‘Very High’ value.

Results on these items in the spring survey were not significantly different from the fall results.

Two other interesting findings:

  • Respondents with 0 to 7 years in quality were significantly less satisfied than those with more experience.
  • Respondents who had attended at least one section meeting in the past 12 months were significantly more satisfied than those who had not.

Questions or suggestions may be directed to voc@indyasq.org.

Harry Rowe

Voice of the Customer Chair

 

 

Certified Quality Auditor Refresher Course Completed

The Indianapolis section of ASQ recently offered a certification refresher course for the ASQ Certified Quality Auditor examination. As part of the Voice of the Customer Initiative, a survey was conducted to determine the participant’s level of satisfaction with various aspects of the course. The results of this survey are presented in the table below.

The column “Percent Top Box” refers to the percentage of survey respondents who answered “Very Satisfied” while the column “Percent Top-two Box” refers to the percentage of respondents selecting either “Satisfied” or “Very Satisfied”.

Category Percent Top Box Percent Top-two Box
Quality of the training materials 0 66.7%
Quantity of training materials 0 100%
Technical competence of the instructors 100% 100%
Teaching skills of the instructors 83.3% 100%
Overall duration of the class 16.7% 83.3%
Time devoted to each topic 16.7% 83.3%
Value for the price 33.3% 66.7%
Facility 33.3% 50.0%
Overall (average) satisfaction 35.4% 81.4%

Fall 2012 Voice of the Customer Survey Results

In September, Section 903 conducted its Fall 2012 Voice of the Customer survey. Survey results are now available for viewing.

Survey results are being made available in two complementary forms:

  • Click here for a summary report of key results in the form of a 24 slide slideshow: Survey Overview 2012 11 05
  • Click here for a detailed statistical summary of the survey results including considerable additional detail on respondents’ attitudes toward various section activities: 2012_Fall_Report

When reviewing the data, one should bear in mind that this was an internet survey resulting in a self-selected sample. As such, responses should not automatically be assumed to be representative of section members as a whole. In fact, survey respondents differ from members in general in at least one statistically significant way: Survey respondents are significantly more likely to hold ASQ certifications.

Questions or suggestions may be submitted through the form found on the “Contact Us” page of the site.

Harry B. Rowe

Voice of the Customer Chair, Section 903