2016 IndyASQ Section Awards

The Indianapolis ASQ section would like to recognize the service of members that volunteered their time to supporting our local section last year. The following awards were given at our December 2016 event:

Claude E. Adair Award
Daniel Dickinson
Louis Ripberger

William C. Vissing Citation
Sharon Adams

John R. Murphy Award
JD Pickett
Luke Stark

Golden Anniversary Award
Harry Rowe

Robert C. Edwards Award
Sarah Rainey
Rick Van Doel
David Tebbe

Chairperson Award
Joelene Smith-Drake

A big thank you to all who helped make 2016 a success! Please use the contact form here if you would like to inquire about volunteer opportunities with our local section.

April 2017 Monthly Event – Tour of Triton Brewery

Register Here

Date/Time: Wed, April 19, 2017, 6:00 PM – 8:30 PM ET

Location: Triton Brewery
5764 Wheeler Rd, Indianapolis, IN 46216 (map)

Topic: FREE tour of Triton Brewery. Tour is limited to 30 registrants.

6:00pm Check In
6:30pm Tour
Networking and socializing following the tour
(Food and beer will be available for purchase)

March 2017 Dinner Event – Critical Chain Project Management: Applying Lean Principles to Schedule Planning and Execution

Register Here

Date/Time: Tue, March 14, 2017, 5:30 PM – 8:00 PM EST

Location: Switzer Student Center – Schw013
University of Indianapolis
1400 E Hanna Ave
Indianapolis, IN 46227

Topic: Critical Chain Project Management: Applying Lean Principles to Schedule Planning and Execution
Come to learn if Critical Chain Project Management could provide you or your organization a competitive advantage in managing your next critical project. This discussion explores the fundamentals of Critical Chain and the change management opportunities and challenges inherent in its application.

Just like a factory has inherent waste and variation due to machine or human inefficiencies, a schedule driven project, design, proposal, or other knowledge based team has inherent inefficiencies in their execution schedule due to resource or time mismanagement.

Using Critical Chain scheduling and behavior techniques, a schedule driven team can achieve significant acceleration and predictable performance. Critical Chain scheduling techniques establish a quantified schedule margin, then Critical Chain behavior techniques are established to protect and manage that schedule margin by developing a project management environment using unambiguous prioritization and communication to exploit every acceleration opportunity.

Critical Chain provides an integrated methodology to utilize these common sense practices that are usually lost in schedule management. The challenge is not in the cost, implementation time, or even technical complexity. Rather, the challenge is in the change management of leaders and team members to know and abide by the run rules to make the application of Critical Chain successful.

Speaker Biography: Rex A. Beach, Raytheon Co., Indianapolis, IN
Rex is part of the Operational Excellence team supporting Manufacturing and Repair Operations at Raytheon Intelligence, Information and Service (IIS) in Indianapolis, IN. Rex supports process improvements, process documentation, metrics, and operations support. Rex also supports continuous improvement activities across all functions at the site as a Raytheon Six Sigma Expert (Black Belt) since 2003. Rex has led improvement projects ranging from depot repair operations, production, proposal development, software development and support, human resources, and other support functions and processes.

Prior to becoming a Raytheon Six Sigma Expert, Rex was a Raytheon Project Manager for 5 years for Airborne Radar Repairs, Aircraft Wiring, and other projects and spent 15 years as an Engineer in the Engineering and Quality organizations of the legacy US Navy organizations at the Indianapolis site.

Rex holds a B.S. in Chemical Engineering from Rose Hulman, MS in Interdisciplinary Engineering with concentration in Industrial Engineering and Statistics from Purdue University (IUPUI), and an MBA in Operations and Management from Indiana University (IUPUI). Rex has been a certified ASQ Six Sigma Black Belt since October 2007.

5:30pm Checkin
5:45pm Workshop
6:00pm Dinner and Networking
7:00pm Presentation

IndyASQ Is Looking For Volunteers

Are you looking to be more involved with your local ASQ section?  Are you looking to expand your professional network?  Well IndyASQ is looking for volunteers for our Senior Leadership Committee.  We are still looking for a Secretary for next year as well as volunteers for smaller task committees.  These opportunities will help you get Recertification Units.  Please contact us at vice.chair@indyasq.org if you would like more information or know someone that may be interested in volunteering.

November 2016 IndyASQ Dinner Meeting – Product Warranty

Register Here

Meeting Date: November 1, 2016, 5:30 p.m. – 8:00 p.m.
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK

Product warranty – the underutilized tool to uncover Quality, Reliability and Business values in your organization

This presentation will show how the engineering and business analysis of warranty data can provide the key information to evaluate the product’s quality and reliability and drive the necessary design improvements. It will also cover the business aspects of handling warranty including the role of supply chain management and the overall effect on the company’s bottom line.

Program Speaker:
Andre Kleyner has 30 years of engineering, research, consulting, and managerial experience specializing in reliability of electronic and mechanical systems designed to operate in severe environments. He received the doctorate in Mechanical Engineering from University of Maryland, and Master of Business Administration from Ball State University. Dr. Kleyner is Global Reliability Engineering Leader with Delphi Electronics & Safety and an adjunct professor at Purdue University. He is an ASQ Fellow, a CRE, CQE, and Six Sigma Black Belt. He also holds several US and foreign patents and authored multiple professional publications including three books on the topics of reliability, statistics, warranty management, and lifecycle cost analysis. Andre Kleyner is also the editor of the Wiley book Series in Quality and Reliability Engineering published by John Wiley & Sons.

Room: TBD
Schwitzer Student Center
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN

Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End

Food: Dinner is served buffet style with vegetarian and fresh fruits/salads available.

Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.

October 2016 IndyASQ Dinner Event

Register Here

Meeting Date: October 11, 2016
Event Title: Listen to Your Customers; But Don’t Believe Everything They Tell You
Workshop: TBD
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK

Topic Description:
In the quality profession, we are trained that the essence of quality is meeting or exceeding customer requirements. And who should know more about customer requirements than customers? So all we have to do is ask them what they want or need, right? This presentation will explain why that may not always be true, and what you can do to try to ensure you learn what customers really need.

Program Speaker:
Harry Rowe spent almost forty years working for a Fortune 100 manufacturing company, with assignments in Engineering and Construction, Computer Systems, R&D, Quality, and Product Development in businesses ranging from alumina refining and aluminum smelting to aluminum and plastic packaging to custom engineer-to-order machinery. After retiring, he founded Rowe Quality Services, hoping to help small and medium businesses improve their bottom lines by improving product and service quality and process performance. He has served as the Voice of the Customer Chair for ASQ Section 0903 in Indianapolis since 2011. He was a member of ASQ’s Voice of the Customer Committee from January 2013 and its Chair from January 2015 until stepping down from the Committee in August 2016. He is an ASQ Certified Manager of Quality and Organizational Excellence. Harry holds a Bachelor’s degree in Electrical Engineering from the University of Tennessee in Knoxville. He resides in Indianapolis with his wife Susie.

Schwitzer Student Center (Trustee Dining Room)
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN 46227

Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End

Dinner Menu:
Salads: Spinach and strawberry salad, Mixed green salad
Sides: Green bean almandine, Baby carrots, Rice pilaf
Entrees: Baked cod, Sweet corn soufflé

Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.

Review of September 2016 Tour of Singota Solutions

A comment from Theresa Smith who attended the September 2016 Tour of Singota Solutions:

“The Sept 13 Indy ASQ meeting was excellent. We toured Singota Solutions, whose primary business is offering outsourcing partnerships to the pharmaceutical and life science industries. It was fascinating to witness their labs, storage warehouses, and testing capabilities. The Singota team was nice, answering all questions and demonstrating strong competencies. This was definitely worth the drive to Bloomington!”

We love hearing feedback from those who attend our tours and dinner events! Your feedback helps us to improve our future offerings to you!

2016 Inspection Division Conference – Florence, KY

Conference Dates: September 29-30, 2016
The Indianapolis ASQ Section and Inspection division invite you to attend the 2016 Inspection Division Conference in Florence Kentucky.   The conference will be held at American National University in Florence Kentucky.

Event Information:
This is a two day conference focused on inspection.  The cost is 1 day for $200 or full conference (2 day) for $300. Which is a great value!

Register: http://asq.org/java_members/calendar/displayEvent.jsp?event_id=14149

Flyer:Inspection Division 2016 Conference Flyer

Questions:  Feel free to contact asqinspect@gmail.com or vice.chair@indyasq.org for more information.

September 2016 IndyASQ Event – Tour of Singota Solutions




Meeting Date: September 13, 2016
The Indianapolis ASQ Section and Singota Solutions invite you to attend a tour of Singota’s headquarters in Bloomington Indiana. After recently announcing a plan for a service expansion and rebranding, the company has transitioned from BioConvergence LLC to Singota Solutions, and will soon begin construction to prepare for aseptic filling operations. The 72,000 sq. ft. facility currently contains a controlled room temperature warehouse, GMP laboratory, and other workspace. 


Event Information:
Come hear from Singota Solutions regarding how quality is the central focus for every service the company provides-whether it’s formulation development, GMP testing, labeling and kitting, or storage. Also learn how Singota is taking the next step into aseptic manufacturing, and the state-of-the-art technology it has chosen for this new service. See demonstrations of the equipment and tour the facility. For more information, visit www.singota.com.


Singota Solutions
4320 W. Zenith Drive
Bloomington, IN 47404

Meeting Agenda:
5:30 – 6:00 PM Check in – refreshments will be available
6:00 PM Presentation by Singota
6:30 PM Facility tour and discussion
7:30 PM Event concludes


Fee: Free


Food: Refreshments


Parking and Directions:
From I-465 Go South on IN-37. Take the exit from IN-37 South to IN-46 West towards Ellettsville/Spencer. At the first stop light (Curry Pike), turn left.  A mile and a half down the road, At the third stoplight, turn right onto Profile Parkway. This will wind to a stop sign where you will turn right. The red brick facility is the first building on your right.
Park in any space in the front lot and enter through the front main doors.  No special personal protective equipment is required. 


The presentations will begin promptly at 6:00 p.m.  Please no cell phones or cameras allowed on the tour.

ASQ Quality Management Division Offers Webinars

CorrectSPC: The Correct Use of Non-Shewhart SPC in Precision Machining

Joint Webinar with the Automotive Division

Date: August 1, 2016
Time: 6:00 – 7:00 PM EDT
Presenter: Bob Doering
This presentation is very controversial, as it destroys the myth of the normal curve in precision machining! It goes into the correct distribution, and the proper setup of control charts that allow absolute control of the process! It covers how Cpk’s cannot be calculated for precision diameters and lengths – because the distribution is non-normal (see AIAG PPAP 4th edition, NOTE), and how compressing control limits increases variation, and is not continuous improvement! It sounds like blasphemy, but it is all true – and once you see the facts, it is impossible to argue!

BOB DOERING has been in the quality field for over 20 years. He is currently a quality engineer for an automotive component manufacturing firm, as well as a consultant in SPC, Metrology and Quality Concepts training. He holds associates degrees from Lorain County Community College of Elyria, Ohio and The University of Akron of Akron, Ohio; BA in Business and MBA in Systems Management from Baldwin-Wallace College, Berea, Ohio.
Please use this link to register for this webinar:
Webinar ID: 155-873-227

After registering, you will receive a confirmation email containing information about joining the webinar.
Understanding and Applying the Kano Model
Joint Webinar with the Education Division

Dates: 8/31; 9/28; 10/26; 12/7/2016
Time: 5:00 pm ET/ 4:00 pm CT/ 3:00 pm MT/ 2:00 pm PT
Presenter: Deborah Hopen

First Date: Wednesday, August 31, 2016
Duration: 1.5 hours
Session #1: Understanding the Kano Model
Abstract: This first session will focus on describing the Kano Model—its axes and the information that is plotted on them, as well as their interpretation and application to product/service design and improvement. The session will address all the basic conceptual aspects of the Kano Model, and it offers an introduction to this valuable tool. The contents of this webinar will be sufficient for participants who are unfamiliar with the model to gain basic understanding, those who need to refresh their understanding of the Model, or those who are planning to continue with the webinar series and learn how to conduct, analyze, and interpret Kano data.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/1134563333928579331
Webinar ID: 123-659-427

After registering for each webinar, you will receive a confirmation email containing information about joining.

Second Date: Wednesday, September 28, 2016
Duration: 1 hour
Session #2: Applying the Kano Model (Part 1)
Abstract: This session will provide a high-level view of the process used to conduct, analyze, and interpret a Kano study. The challenges associated with this approach will be presented along with methods for dealing with them. A case study-based exercise will be used to give participants a hands-on opportunity to practice determining what product/service features should be investigated, based on information obtained from a variety of data and feedback sources.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/6292331697895612675
Webinar ID: 125-804-907

After registering for each webinar, you will receive a confirmation email containing information about joining.
Third Date: Wednesday, October 26, 2016
Duration: 1 hour
Session #3: Applying the Kano Model (Part 2)
Abstract: This session will continue the discussion, moving from the procedure for identifying product/service features to be considered in the Kano analysis to writing survey questions in the specific Kano format to gather customer input on the selected features. The case study exercise will be carried forward from the previous session, providing initial information for practice. This session also will demonstrate the tabulation process for customers’ responses to Kano survey questions.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/4793741329702065923
Webinar ID: 128-442-459

After registering for each webinar, you will receive a confirmation email containing information about joining.

Fourth Date: Wednesday, December 7, 2016
Duration: 1 hour
Session #4: Applying the Kano Model (Part 3)
Abstract: This session will pick up the previous case study, and participants will learn how to transform the respondents’ tallied data into specific metrics that can be plotted on the Kano Model. The results from the previous case study work will be displayed, and they will be used to teach how to interpret the findings. A discussion of longitudinal use of Kano analysis also will be conducted so that participants understand how organizations can detect when customers’ perspectives of product/service features have changed.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/69545675513051356195
Webinar ID: 129-287-827

After registering for each webinar, you will receive a confirmation email containing information about joining.

DEBORAH HOPEN, Deborah has over 40 years of experience in total quality management. She has served as a senior executive with both Fortune and Inc 500 companies. Her varied experience includes time spent in general management, quality assurance and quality control, training, human resources, organization development, research and development, process engineering, and accounting.
From July 1995 through June 1997, she served as President and Chairman of the American Society for Quality. She also has served as President of the Washington State Quality Award Program and the International Standards Initiative, as well as being involved as a leader with numerous Washington State cultural and charitable organizations. Hopen is a Fellow of ASQ and is the editor of ASQ’s Journal for Quality and Participation.
In 2015, she was recognized with the Asia Pacific Quality Organization’s Miflora M. Gatchalian Medal for Women in Global Quality Leadership. She was a 2014 recipient of the ASQ Distinguished Service Medal. In 2011 she received ASQ’s Gryna Award, its Quality Management Division’s Roger Berger Spirit Award, and its Los Angeles Section’s Simon Collier Award. She also received the APQC C. Jackson Grayson Distinguished Pioneer of Quality Award in 2012.
In addition to being the author of more than 200 publications and presentations, she has taught statistics and statistical process control, quality management, production management, and production costing at the university level. She has a B.S. in Applied Science. Since then she has completed advanced studies in business administration, industrial and clinical psychology, and operations research. She was a Certified Quality Engineer for over 15 years and is recognized as a LSS Master Black Belt. Her consulting list includes clients from the manufacturing, service, military, government, healthcare, education, and not-for-profit sectors.

A Random Talk On Quality
Joint Webinar with ASQ Section 411

Date: 10/13/2016
Time: 7:00 pm AT/ 8:00 pm ET/ 9:00 pm CT/ 10:00 pm MT/ 11:00 pm PT
Presenter: Douglas Wood

This one hour session takes you on an audience-directed stroll through topics related to quality, communication, and institutional difficulties. This is a look at the soft side of quality, performed in a creative manner that you probably have never seen before. Sometimes all we need is a twist to our outlook to make a difference, to reach a new level of commitment to improvement. Rather than focus on a single topic, this fast moving talk engages participants by asking them to listen and think. The slides are limited, to allow freer thinking. Participants choose the very order of (up to) 16 subjects based on visual hints, avoiding the usual ‘death by PowerPoint’ scenario.
This talk is a creative attempt to look at where we are and how we got here. Where may we go if we take hold of our future and make something of it?

Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/922740220679271171
Webinar ID: 158-720-643
Douglas Wood has taught over 100 classes in Root Cause Analysis, Performance Measurement, preparation for ASQ certifications in quality management and engineering, Lean, Six Sigma, Cost of Quality, Statistics, Failure Modes and Effects Analysis, Inspection and Supplier Quality Control. His educational approach is one that provides interesting and applicable stories to show why the key points in the class are important.
Mr. Wood has been an examiner with the Kansas and the Missouri quality awards, and authored “The Executive Guide to Understanding and Implementing Quality Cost Programs”, (ASQ Press 2007); edited “Principles of Quality Cost: Financial Measures for Strategic Implementation of Quality Management” 4th ed. (ASQ Press 2013). He also contributed to the Certified Manager of Quality/ Organizational Excellence Handbook 4th Edition (ASQ Press, 2014).
He has more 30 years of experience in industrial engineering and quality. His company’s website is www.dcwoodconsulting.com.
After registering, you will receive a confirmation email containing information about joining the webinar.