2016 IndyASQ Section Awards

The Indianapolis ASQ section would like to recognize the service of members that volunteered their time to supporting our local section last year. The following awards were given at our December 2016 event:

Claude E. Adair Award
Daniel Dickinson
Louis Ripberger

William C. Vissing Citation
Sharon Adams

John R. Murphy Award
JD Pickett
Luke Stark

Golden Anniversary Award
Harry Rowe

Robert C. Edwards Award
Sarah Rainey
Rick Van Doel
David Tebbe

Chairperson Award
Joelene Smith-Drake

A big thank you to all who helped make 2016 a success! Please use the contact form here if you would like to inquire about volunteer opportunities with our local section.

Recertification Changes

In today’s issue of Friday Fast Facts, ASQ shared recent changes in recertification point totals.  The full article is available here, but to read the article requires login to the ASQ National site.

In summary:

Based on member feedback, ASQ has increased the recertification unit (RU) point thresholds significantly, rewarding section and division activities. These changes were approved by the ASQ Certification Board in September 2016 and went into effect on January 1, 2017. Specifically, the points increased are in the following categories:

A. Points change, Section E/Meetings, from 9.0 to 10.8.

B. Points change, Section F/Committees, from 6.0 to 8.0.

Congratulations to Bud Newton 2017 SAC Chair

Congratulations to Bud Newton, the Region 9 Director who is the 2017 Section Affairs Committee Chair.  In ASQ’s announcement, Bud provided the following information on what he hopes to accomplish during his time in office:

SAC Chair Bud Newton

I see ASQ as the ‘go-to’ spot for all things Quality. The networking opportunities are key to individuals being able to enhance learning and re-energize the ‘Quality’ batteries. I’m excited to see the continued focus on expanding to a global base as this is critical to growth, retention, and sustainability. We continue to focus on the value of the ASQ membership experience as well as the value of our members to the communities we serve. Personal engagement in the many ASQ Quality Body of Knowledge offerings, as well as the many opportunities to serve in leadership positions, have been extremely beneficial. This, along with excellent coaching and mentoring from past member leaders, has greatly aided my personal growth and leadership skill set. Regarding the Section Affairs Council (SAC), we need to continue to focus on clear definition and continuous improvement of the many processes that support our sections, member leaders, our members and the communities we serve. Additionally, SAC will be focusing on optimizing alignment of effort and resources with all ASQ communities to be sure we are best supporting our regional directors and member leaders to do the very important work of strengthening our sections and serving our communities.


IndyASQ Is Looking For Volunteers

Are you looking to be more involved with your local ASQ section?  Are you looking to expand your professional network?  Well IndyASQ is looking for volunteers for our Senior Leadership Committee.  We are still looking for a Secretary for next year as well as volunteers for smaller task committees.  These opportunities will help you get Recertification Units.  Please contact us at vice.chair@indyasq.org if you would like more information or know someone that may be interested in volunteering.

Computer Based Testing

ASQ will be shifting all certification examinations to a Computer Based Testing (CBT) model starting with the October examination cycle.  The examinations will be administered through Prometric examination sites located throughout the US.  This will allow greater access to the certification examinations and quicker response to your results.

Prometric has created a demo of the test experience so that the examinee’s may experience the look and feel of the test platform before examination day.  The test demo is available here.

Many thanks to the Cincinnati Section for sharing this information.

What’s Your Quality Story?

Friday’s edition of Fast Facts shared a story on the value of an ASQ (American Society for Quality) certification.  In this story, upper management realized that Six Sigma could help them solve problems with inventory control and sent an employee to an ASQ Lean Six Sigma Green belt training.  The employee obtained his certification and used his newly acquired knowledge and skills to tackle the inventory control problem.

As described in the story, the number of out of stock items was reduced from 14 major in 2014 to 1 minor in 2015.  On time deliver increased from 44% in 2014 to >95% in 2015.  Based on a better understanding of inventory needs the company was able to increase purchase orders which resulted in an ~9% savings (250K USD).

This is just one example from ASQ where the application of quality made a difference.  How has quality impacted your organization?  How can we educate top management on the value that ASQ certifications bring to the bottom line?  Do you have a quality story that you would like to share?  If yes contact the Indy ASQ Section Leadership Committee.  We would love to hear from you!

ASQ Quality Management Division Offers Webinars

CorrectSPC: The Correct Use of Non-Shewhart SPC in Precision Machining

Joint Webinar with the Automotive Division

Date: August 1, 2016
Time: 6:00 – 7:00 PM EDT
Presenter: Bob Doering
This presentation is very controversial, as it destroys the myth of the normal curve in precision machining! It goes into the correct distribution, and the proper setup of control charts that allow absolute control of the process! It covers how Cpk’s cannot be calculated for precision diameters and lengths – because the distribution is non-normal (see AIAG PPAP 4th edition, NOTE), and how compressing control limits increases variation, and is not continuous improvement! It sounds like blasphemy, but it is all true – and once you see the facts, it is impossible to argue!

BOB DOERING has been in the quality field for over 20 years. He is currently a quality engineer for an automotive component manufacturing firm, as well as a consultant in SPC, Metrology and Quality Concepts training. He holds associates degrees from Lorain County Community College of Elyria, Ohio and The University of Akron of Akron, Ohio; BA in Business and MBA in Systems Management from Baldwin-Wallace College, Berea, Ohio.
Please use this link to register for this webinar:
Webinar ID: 155-873-227

After registering, you will receive a confirmation email containing information about joining the webinar.
Understanding and Applying the Kano Model
Joint Webinar with the Education Division

Dates: 8/31; 9/28; 10/26; 12/7/2016
Time: 5:00 pm ET/ 4:00 pm CT/ 3:00 pm MT/ 2:00 pm PT
Presenter: Deborah Hopen

First Date: Wednesday, August 31, 2016
Duration: 1.5 hours
Session #1: Understanding the Kano Model
Abstract: This first session will focus on describing the Kano Model—its axes and the information that is plotted on them, as well as their interpretation and application to product/service design and improvement. The session will address all the basic conceptual aspects of the Kano Model, and it offers an introduction to this valuable tool. The contents of this webinar will be sufficient for participants who are unfamiliar with the model to gain basic understanding, those who need to refresh their understanding of the Model, or those who are planning to continue with the webinar series and learn how to conduct, analyze, and interpret Kano data.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/1134563333928579331
Webinar ID: 123-659-427

After registering for each webinar, you will receive a confirmation email containing information about joining.

Second Date: Wednesday, September 28, 2016
Duration: 1 hour
Session #2: Applying the Kano Model (Part 1)
Abstract: This session will provide a high-level view of the process used to conduct, analyze, and interpret a Kano study. The challenges associated with this approach will be presented along with methods for dealing with them. A case study-based exercise will be used to give participants a hands-on opportunity to practice determining what product/service features should be investigated, based on information obtained from a variety of data and feedback sources.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/6292331697895612675
Webinar ID: 125-804-907

After registering for each webinar, you will receive a confirmation email containing information about joining.
Third Date: Wednesday, October 26, 2016
Duration: 1 hour
Session #3: Applying the Kano Model (Part 2)
Abstract: This session will continue the discussion, moving from the procedure for identifying product/service features to be considered in the Kano analysis to writing survey questions in the specific Kano format to gather customer input on the selected features. The case study exercise will be carried forward from the previous session, providing initial information for practice. This session also will demonstrate the tabulation process for customers’ responses to Kano survey questions.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/4793741329702065923
Webinar ID: 128-442-459

After registering for each webinar, you will receive a confirmation email containing information about joining.

Fourth Date: Wednesday, December 7, 2016
Duration: 1 hour
Session #4: Applying the Kano Model (Part 3)
Abstract: This session will pick up the previous case study, and participants will learn how to transform the respondents’ tallied data into specific metrics that can be plotted on the Kano Model. The results from the previous case study work will be displayed, and they will be used to teach how to interpret the findings. A discussion of longitudinal use of Kano analysis also will be conducted so that participants understand how organizations can detect when customers’ perspectives of product/service features have changed.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/69545675513051356195
Webinar ID: 129-287-827

After registering for each webinar, you will receive a confirmation email containing information about joining.

DEBORAH HOPEN, Deborah has over 40 years of experience in total quality management. She has served as a senior executive with both Fortune and Inc 500 companies. Her varied experience includes time spent in general management, quality assurance and quality control, training, human resources, organization development, research and development, process engineering, and accounting.
From July 1995 through June 1997, she served as President and Chairman of the American Society for Quality. She also has served as President of the Washington State Quality Award Program and the International Standards Initiative, as well as being involved as a leader with numerous Washington State cultural and charitable organizations. Hopen is a Fellow of ASQ and is the editor of ASQ’s Journal for Quality and Participation.
In 2015, she was recognized with the Asia Pacific Quality Organization’s Miflora M. Gatchalian Medal for Women in Global Quality Leadership. She was a 2014 recipient of the ASQ Distinguished Service Medal. In 2011 she received ASQ’s Gryna Award, its Quality Management Division’s Roger Berger Spirit Award, and its Los Angeles Section’s Simon Collier Award. She also received the APQC C. Jackson Grayson Distinguished Pioneer of Quality Award in 2012.
In addition to being the author of more than 200 publications and presentations, she has taught statistics and statistical process control, quality management, production management, and production costing at the university level. She has a B.S. in Applied Science. Since then she has completed advanced studies in business administration, industrial and clinical psychology, and operations research. She was a Certified Quality Engineer for over 15 years and is recognized as a LSS Master Black Belt. Her consulting list includes clients from the manufacturing, service, military, government, healthcare, education, and not-for-profit sectors.

A Random Talk On Quality
Joint Webinar with ASQ Section 411

Date: 10/13/2016
Time: 7:00 pm AT/ 8:00 pm ET/ 9:00 pm CT/ 10:00 pm MT/ 11:00 pm PT
Presenter: Douglas Wood

This one hour session takes you on an audience-directed stroll through topics related to quality, communication, and institutional difficulties. This is a look at the soft side of quality, performed in a creative manner that you probably have never seen before. Sometimes all we need is a twist to our outlook to make a difference, to reach a new level of commitment to improvement. Rather than focus on a single topic, this fast moving talk engages participants by asking them to listen and think. The slides are limited, to allow freer thinking. Participants choose the very order of (up to) 16 subjects based on visual hints, avoiding the usual ‘death by PowerPoint’ scenario.
This talk is a creative attempt to look at where we are and how we got here. Where may we go if we take hold of our future and make something of it?

Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/922740220679271171
Webinar ID: 158-720-643
Douglas Wood has taught over 100 classes in Root Cause Analysis, Performance Measurement, preparation for ASQ certifications in quality management and engineering, Lean, Six Sigma, Cost of Quality, Statistics, Failure Modes and Effects Analysis, Inspection and Supplier Quality Control. His educational approach is one that provides interesting and applicable stories to show why the key points in the class are important.
Mr. Wood has been an examiner with the Kansas and the Missouri quality awards, and authored “The Executive Guide to Understanding and Implementing Quality Cost Programs”, (ASQ Press 2007); edited “Principles of Quality Cost: Financial Measures for Strategic Implementation of Quality Management” 4th ed. (ASQ Press 2013). He also contributed to the Certified Manager of Quality/ Organizational Excellence Handbook 4th Edition (ASQ Press, 2014).
He has more 30 years of experience in industrial engineering and quality. His company’s website is www.dcwoodconsulting.com.
After registering, you will receive a confirmation email containing information about joining the webinar.

Upcoming Member Webinars


In an effort to help members fully understand the benefits of their membership and the opportunities available to participate in technical communities, the ASQ Technical Communities Council (TCC) is sponsoring a series of special webinar presentations. Each webinar will highlight a division and its contribution to the global quality community. All member leaders are welcome to attend and can help raise awareness of these free webinars by distributing this information to members.

August featured division: Quality Management Division
Date: August 9, 2016
Time: Noon – 1pm EDT
Register Here
Registered attendees will receive a confirmation email containing information about joining the webinar.

If you have any questions about the upcoming webinar or the series, please contact David Auda at david.auda@volvo.com. Thank you in advance for your assistance in sharing this information.

Sent by Community Development, on behalf of;
David Auda, CRE, CMQ/OE
TCC Effective Practices Committee Chair

August 2016 IndyASQ Dinner Meeting – Teaching an Old FMEA New Tricks

Register Here

Meeting Date: August 9, 2016
Event Title: Teaching an Old FMEA New Tricks (Presented at the 2016 World Conference on Quality and Improvement)
Workshop: ASQ Recertification Hints from Lou Ripberger

Topic Description:
Potential Failure Mode and Effects Analysis, or the FMEA, is a popular risk assessment tool used to manage potential risk in processes and designs. Not surprisingly, there may be failure modes associated with the activity of conducting an FMEA. Accurate results require accurate input rankings; however, complete and accurate information is not always available. When FMEA input rankings are based on collective intelligence that are skill-based and/or sometimes subjective, there needs to be a method of assessing the sensitivity of prioritized risk values associated with ranking uncertainty. This presentation will describe several potential failure modes associated with the activity of conducting an FMEA along with a simple method to assess the sensitivity of the Risk Priority Number to input rankings.
Learning Objectives:
• Learn potential failure modes associated with conducting the FMEA
• Understand why some RPN values are more sensitive to error than others
• Learn how to perform sensitivity analysis of RPN values for better decision making
• Learn how to update the standard FMEA template in order to measure marginal risk values

Program Speaker:
Eugene Bukowski is a senior engineering manager at General Electric Healthcare, Ambassador Medical in Noblesville, Indiana. His engineering team is responsible for the compliant refurbishment of ultrasound medical devices. Bukowski has more than 30 years of combined experience in the computer, automotive, health insurance, healthcare and management consulting industries, including IBM, General Motors, United Healthcare, the George Group, and Accenture. His industry experience includes functional assignments in product design and development, engineering management, large computer system sales and marketing, marketing strategy and business intelligence, finance capital management, corporate quality and continuous improvement, operations excellence, and business transformation. He is a Senior member of the ASQ, a Lean Six Sigma Master Black Belt and a Shainin® Red X® Master. He has a degree in electrical engineering from Purdue University, a master’s degree in electrical engineering from Duke University, and a degree in manufacturing management from Kettering University. Bukowski has published 10 inventions, six of which were awarded patents.

Schwitzer Student Center (Trustee Dining Room)
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN 46227

Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End

Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK
Food: Dinner is served buffet style with vegetarian and fresh fruits/salads available.
Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.

Change Management

From 1 July 2016 Friday Fast Facts and ASQ National! Change Management from ASQ TV

Change management experts discuss key steps to consider when approaching employees with change and helping them through the process. Learn about the carrot-and-stick technique—which can be used to motivate employees—and a tool that can make meetings more efficient and keep change management plans on track.

Read Sunil Kaushik’s Quality Progress article regarding the carrot-and-stick method as well as additional motivational strategies.
Watch the full interview and read the Quality Progress article about the Joint Commission’s improvement initiatives.

Note you may (need) to log-in to the ASQ National website.