The Indianapolis section of ASQ recently offered a certification refresher course for the ASQ Certified Quality Auditor examination. As part of the Voice of the Customer Initiative, a survey was conducted to determine the participant’s level of satisfaction with various aspects of the course. The results of this survey are presented in the table below.
The column “Percent Top Box” refers to the percentage of survey respondents who answered “Very Satisfied” while the column “Percent Top-two Box” refers to the percentage of respondents selecting either “Satisfied” or “Very Satisfied”.
| Category | Percent Top Box | Percent Top-two Box |
| Quality of the training materials | 0 | 66.7% |
| Quantity of training materials | 0 | 100% |
| Technical competence of the instructors | 100% | 100% |
| Teaching skills of the instructors | 83.3% | 100% |
| Overall duration of the class | 16.7% | 83.3% |
| Time devoted to each topic | 16.7% | 83.3% |
| Value for the price | 33.3% | 66.7% |
| Facility | 33.3% | 50.0% |
| Overall (average) satisfaction | 35.4% | 81.4% |