Fall 2012 Voice of the Customer Survey Results

In September, Section 903 conducted its Fall 2012 Voice of the Customer survey. Survey results are now available for viewing.

Survey results are being made available in two complementary forms:

  • Click here for a summary report of key results in the form of a 24 slide slideshow: Survey Overview 2012 11 05
  • Click here for a detailed statistical summary of the survey results including considerable additional detail on respondents’ attitudes toward various section activities: 2012_Fall_Report

When reviewing the data, one should bear in mind that this was an internet survey resulting in a self-selected sample. As such, responses should not automatically be assumed to be representative of section members as a whole. In fact, survey respondents differ from members in general in at least one statistically significant way: Survey respondents are significantly more likely to hold ASQ certifications.

Questions or suggestions may be submitted through the form found on the “Contact Us” page of the site.

Harry B. Rowe

Voice of the Customer Chair, Section 903

About Harry Rowe

Consultant and Principal at Rowe Quality Services, ASQ CMQ/OE